I got the guide and read it. Well done. Most of the info I already knew but it is always good to get some reinforcement.

Is there a sticky somewhere with symptoms? Plants are doing this therefore you need more of that. Something that gives a vsisual que for the testing challenged amongst us.

I just tried and got the same error. Hopefully someone will post here when they figure out what's going on.

PM Greg himself,

Regards,
tom Barr

I e-mailed him; he knows how to get in touch if he is still selling this guide.

He is. I bought one a week or so ago. He ended up emailing it to me.

Has Greg had any updates to his guide since his first one months ago?

Thanks
Joe

It would be nice if Ginger commented about what REALLY happened <grin> ...

Ginger tried to pay with an eCheck which does not clear for four days ... PayPal does not tell the website that a payment has been made until her check would clear.

I emailed Ginger a copy of the eBook. I then Refunded the ONE payment that she had made and cancelled the eCheck payment that had NOT BEEN MADE.

Less than two minutes after her she was unable to download due to paying with an eCheck, I get an email message from her with *strong* language ...

I chose to not accept any payment from a person who uses such language, yet I still refunded her ONE payment ...

I did ask her to make a donation to her local aquarium club in my name and reminded her that for those that purchase the eBook, 100% of the proceeds are donated to aquarium plant organizations ...

Based on the time stamp of her message above and the fact that she received a copy of the eBook via email and admits that she got the refund notice, *After* that she posts her message above alleging she did not receive the eBook ...

So take her message with a HUGE GRAIN OF SALT <GRIN> ... why in the world she would post that there was "no explanation" after she received a copy of it is really BIZARE <grin> ... and why she would claim that it is not longer available after she received a copy of it is even more bizarre <grin> ...

As many people who did successfully download it before she ordered and after she ordered <grin> ... those people do indeed know that it is available <GREAT BIG GRIN>!!!!!

And as always ... 100% of the proceeds are donated to support aquatic plant organizations ... right now about 80% of the payments go directly to other aquatic plant organizations like the AGA (totally bypassing me) ... for those that do come to me, those proceeds are donated to aquatic plant clubs, forums, and organizations ...

Greg

It's on version "d" ... so there have been four minor updates to the eBook over the course of the last year ... nothing major ...

Greg

I PM'd Greg last night, and got a very quick response from him. Very helpful, I've got the guide now. Thanks, Greg!

Yes, let's think, why on earth would I do such a thing? Because I am just an evil (or perhaps mentally ill) person who spends her leisure time looking for kind, hardworking aquarists to pick on?

Or is it, as in most cases, the simplest reason possible?

It is, of course, because your e-mail with the attached eBook did not appear in my e-mail box until 6:30 a.m. THIS MORNING--3 calendar days after I spent a full hour between your site and PayPal trying to purchase it. It appears that your e-mail service also has quite a bit of a delivery delay. As I am not the only person who has had difficulty purchasing your book, perhaps a fair warning to customers on your web site is in order--if not a complete revamping of your site?

You have 2 ways to look at this situation--as an opportunity to complain about your customers and their understandable frustration, or an opportunity to improve your service.

Thank you for responding to my public post this morning. If you had responded sooner, or responded to me personally, I wouldn't have felt the need to come here.

p.s. The book is great!

p.p.s. Lest anyone think Greg's reference to my "strong language" means that I cursed him, I will reprint my full e-mail to him here:

Subject: You now owe me a download + $4.95 (or no download and $9.90)
I changed my PayPal payment to a credit card and got the following message:
An Error Occurred
Notice:
Sorry, the account "aquaticplants" exists in our records but is currently not active. Please push the "back" button on your web browser and notify the website owner of this message.
Please advise ASAP. If I do not hear from you shortly I will have no choice but to proceed with PayPal's resolution procedures. Thanks.

(My apologies for not knowing Please and Thanks were "strong language"!)