Vortex Diatom Filter - Aquarium Plants

martinphillip03 · **Vortex Diatom Filter -** 01-26-2006, 04:46 PM

I just heard that Vortex is going out of business. And no one else is going to produce their diatom filter. Anyone else hear this

Marty

srozell · **Re: Vortex Diatom Filter -** 01-27-2006, 07:14 AM

Where did you hear this?

I just sent an email off to Vortex to confirm.

martinphillip03 · **Re: Vortex Diatom Filter -** 01-27-2006, 01:56 PM

The owner of my local pet shop. Didn't think of e-mailing them. Nice job.

Marty

srozell · **Re: Vortex Diatom Filter -** 01-29-2006, 08:10 AM

I still haven't heard back from them.

That isn't a good sign. Bad for Customer Service if they expect to stay in business.

I'll post an update if I ever get one.

srozell · **Re: Vortex Diatom Filter -** 01-31-2006, 12:01 AM

I recieved a response from Vortex:

Quote:

Hi
No, no truth to that at all. Royal pet supply had to drop our products, along with a LOT of other products they had due to THEIR business habits.
We are still here and plan to stay.
Thank You

Bill · **Re: Vortex Diatom Filter -** 03-06-2006, 07:23 AM

>>>I still haven't heard back from them.

That isn't a good sign. Bad for Customer Service if they expect to stay in business.<<<

I have had to contact them a few times on my filter and they have had some of the very best customer service I have ever seen.

I did call by phone and it was easy to get hold of a technician plus they gave me step by step instructions.

They were very nice and helpful.

Bill